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Overview
This programme is a compilation of the
best practices in Labour-Management and
contract administration training.
Human Resource, Heads of Departments or
Supervisors and Local Union Executives and
Shop Stewards represent the front line for
translating a labour agreement into practice.
Their ability to fulfill those roles and
responsibilities will help to determine
the success of the implementation of the
labour agreement. To equip them to work
effectively together within the labour agreement,
it is important for them to understand the
process of arriving at the labour agreement,
as well as their roles and responsibilities
in administering the agreement.
Objectives
The programme is designed to equip the above
office holders with the knowledge, understanding
and skills needed to work effectively within
the labour agreement. It provides:
• Legal History of
labour management relations
• An overview of contract negotiation
process
• An overview of contract administration
• An overview of grievance process
in line with (Act 651)
• An overview of mediation and arbitration
procedure
• Information on the Local/Shop
Stewards-Management relationship and roles
and responsibilities
• Interpersonal/Interdependency
and problem-solving skills needed to resolve
workplace issues
Target Groups
Office holders for the programme include
those with
• A new/old contract
• New/old management staff and union
officials
• Frequent break-down in communication
or “do-or-die” engagement
• High number of grievances
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