Courses

	COURSE TITLE	LEARNING OBJECTIVES	DURATION	TARGET GROUP
INDUSTRIAL RELATIONS
1	Acquiring the Necessary Knowledge, Understanding and Skill required for sound application of Labour Act, 2003 Act 651	The Content Process Responses Labour-Management-Cooperation under Act 651	2 Days	CEOs, HR Directors/ Managers, Finance Directors/Controllers, Union Executives, Negotiating Teams etc.
2	Effective Negotiation (Remove Adversarial Approach and keep the business intact)	How to establish rules governing procedure of the negotiation The use of sub-committees for the negotiation Sharing of relevant information Matching remuneration with productivity	3 Days	HR/IR Manager and practitioners, Unions Leaders, Negotiating Committee and other forms of Negotiators.
3	Fair and Unfair termination of employment	General Introduction Fair Termination Incompetency, Proven Misconduct Redundancy Legal Restrictions Policies and Strategies Others	3 Days	HR Managers, Facilitators, IR/ Legal Practitioners, Union Leaders, and Workers.
4	Effective Complaint Handling	When you have completed this module you will be able to define the key concepts associated with Handling Complaints and you will be able to: Define what a complaint is Understand why workers complain Describe the components of an effective complaint handling process Explain the various documentation requirements Use tracking and trending for continuous improvement activity Understand how a more professional approach to the handling of complaints in the organization can deliver benefits in terms of increased customer/clients satisfaction.	2 Days	Supervisors, Line Manager, Union Leaders.
5	How to Effectively Manage Workplace Differences	How to avoid negative fallouts of workplace differences – such as: Wasted Time Opportunity cost of wasted time Lowered job motivation and productivity Lost performance due to conflict-related absenteeism Loss of investment in skilled workers Conflict-incited theft, sabotage, vandalism, and damage Restructuring around the problem Health costs, and Degraded decision quality At the end of this programme learners will be motivated to take workplace conflict seriously as a strategic business issue, and you will be taught and coached how to resolve it without resorting to experts in all cases.	3 Days	Managers, Supervisors, Union Leaders and Leadership at various stages at workplace
6	Employee Absenteeism	Understand the types and causes of absenteeism and the associated costs from not directly tackling absenteeism Identify whether an organization has absenteeism problem Describe how to measure absence and turnover Implement an effective attendance programme Since absenteeism is not just a workers problem but an organizational issue, and therefore everyone’s responsibility. We will demonstrate how to make every worker feel a valued member of your organization and to change from the old path to the new highway and contribute to its growth and progress.	1 Day	HR Manager, Union Executives, Line Managers
CONFLICT RESOLUTION
1	Resolving Chieftaincy and Land Conflicts	What is really conflict? How to apply PULSE five stages in; Prepare, Uncover, Learn, Search, and Explain The use of Protocol, Confidentiality, Authority and the role of the Conflict Expert. Chieftaincy and Land disputes or conflicts are often related. These conflicts can paralyses families, communities and nations into oblivion. These disputes can prevent investments in a nation and conflict prone localities – thus create unemployment and increase poverty.	3 Days	Chiefs/Traditional Rulers, Surveyors, Land Administrators, Community Leaders Lawyers
2	Resolving Demurrage, Vessel Repairs, Damage, Loss of Cargo Disputes	Prepare the parties for negotiation Apply the PULSE Process Facilitate negotiation between parties to brainstorm and generate options for a mutually beneficial solutions	2 Days	Operators in the Maritime Industries
3	Petroleum and Gas Dispute Resolution (Mediation)	Apply the PULSE Discovery Process in Prepare Uncover Learn Search, and Explain to assist disputing parties reach agreement between 90 – 120 minutes even in difficult and sticky situations.	2 Days	Operators in the Petroleum and Gas industries
4	Quality Professional Development and Practice for Mediators	Applying Listing Skills, PULSE Discovery Process, Content, Process and Response, The GHOST Principle, The Role of the Delta, and The Parties in dispute Role Plays and Video Clips	5 Days	Line Managers, Supervisors and leaders for resolving workplace differences
SOFT SKILLS
1	Selling Professional Service	When you have completed this module you will be able to define the key concepts associated with Selling Services and you will be able to: Identify the main obstacles that can block sales Understand the nature of selling viewed as a selling process Understand a range of sales techniques from preparing a proposal through to closing the sale Use these techniques to build an effective sales process for your service Explain the benefits of having an effective sales process that can be used consistently to deliver better sales results, Knowing really who your customers are and how to satisfy them. SUMMARY Communication skills in terms of questioning and listening are vital Make sure that everything you do and say contributes to building a positive image Manage the sales process through all the stages Build a professional proposal for the client Link the benefits of your service with the needs of the customer Handle objections professionally using transitions Watch out for and recognize buying signals Pay attention to body language Frame the close appropriately Use the closing technique that suits the situation, and Ask for the business	2 Days	Line Managers, Sales/Marketing, Telecommunication, Financial and other Service Providers
2	Partners-in-Change (The Highest Quality of Organizational Behavior for the 21st Century)	When you have completed this module, you will be able to define the key concepts associated with Change as a business process, and you will be able to: Understand Change Describe how to implement a Change Program Identify and overcome Obstacles to Change Using the knowledge gained, participants will be able to contribute to effective change in their organization Understand the impact of change in the organization Understand the requirement for a sound change process within the organization	2 Days	HR, Line Managers Departmental Heads, Union Leaders and Leadership at various stages at workplace
3	Effective Leadership and delegation skills	When you have completed this module you will be able to define the key concepts associated with Effective Meetings and you will be able to: Understand the importance of running effective meetings Identify the key components of an effective meeting Describe the factors that cause meetings to fail Understand the different ways that you as an employee can influence the effectiveness of meetings Use the material presented to develop a procedure for effective meetings Identify types of meetings and recognise their potential impact on the business of your organization	2 Days	HR, Supervisors, Union Leaders and Leadership at various stages at workplace
4	Facilitation skills	The facilitation programme is intended to guide participants in: understanding the purpose of facilitation. understanding working styles and personality or behaviour types. planning and facilitating an effective meeting. acquiring facilitation skills. The programme provides a step-by-step process that explains the processes relating to facilitating meetings. Those organisations or agencies which want to train in-house facilitators for Interest Based Negotiation (IBN) negotiations or participatory mediation training will benefit from the programme.	1 Day	Line Managers and Supervisors
5	Customer Driven Organisation	When you have completed this module you will be able to define the key concepts associated with the Customer Driven Organization and you will be able to: Understand the vital importance of the customer to any organization See the value in having excellent service for both internal and excellent customers Identify the factors that can prevent an organization from maximizing customer value	2 Days	Marketing/Sales Supervisors, Line Managers
SENIOR MANAGERS
1	Mentoring and Coaching, the business tool of the 21st Century		2 Days	Managers
2	The Vision of the Future (Effective Planning) – Modules 1 – 4		5 Days	Managers
3	Benchmarking		2 Days	Managers
4	Understanding Competency as a Business Driver		2 Days	Managers
5	Organisational Culture		2 Days	Managers
6	Organisational Behavior		2 Days	Managers
7	Organisational Issues		1 Day	Managers
8	Project Management		2 Days	Managers
9	Quality Management		2 Days	Managers